Contact Our Support Team
We’re committed to providing exceptional customer service across all aspects of your gaming experience. Whether you have questions about account management, payment methods, responsible gaming resources, or technical issues, our dedicated support team is available to assist you promptly and professionally throughout the week.
Direct Communication Channels
Please select the contact method that best suits your needs. Each channel is monitored by trained representatives who can address your enquiry efficiently.
- Email: [email protected] – For detailed accounts and documentation requests
- Telephone: +44 (0)203 769 4847 – Available Monday to Friday, 09:00–22:00 GMT
- Live Chat – Instant support available during business hours for urgent matters
- Contact Form – Submit your enquiry with detailed information for thorough investigation
Support Categories and Response Times
We categorise enquiries to ensure appropriate handling and faster resolution. Standard responses are typically provided within 24 hours for email correspondence.
- Account and Verification Issues – Priority handling within 12 hours
- Payment and Withdrawal Queries – Processed within 24 business hours
- Responsible Gaming Concerns – Immediate escalation to specialist team
- Technical Difficulties – Support available seven days weekly
- Complaints and Disputes – Formal resolution within 8 weeks per UK regulations
Last updated: January 22, 2026